SHIPPING & RETURNS
MING'S ZEN GALLERY SHIPPING AND HANDLING POLICIES:
Shipping Methods and Estimated Delivery Timeline
We work with our shipping partners to provide a seamless end to end experience for our customers. Please note that delivery methods and times may vary based on your purchase, your location and inclement weather or supply chain delays that are out of our control. Delivery times are estimated and cannot be guaranteed. Currently we offer the following shipping methods at checkout:
DOMESTIC US SHIPPING
Shipping for orders has an estimated delivery of 2-10 business days from the date the order is placed.
Shipping is provided via FedEx using Fragile Shipping Rates (by weight) from the Ming’s Issaquah, WA location to you and delivered to your door. Ming’s will provide liability coverage for property in transit subject to certain exclusions. Signature is required at delivery.
Local delivery for orders has an estimated delivery of 2-10 days from the date the order is placed, depending on your availability.
We offer local delivery to the following zip codes for a flat fee of $50.00:
Local delivery is provided from the Ming’s downtown Issaquah location to you and delivered to your doorstep or the first available dry area outside of your house or building. Ming’s will provide liability coverage for property in transit subject to certain exclusions. Delivery will be made to a customer’s front porch, front door, curbside, or garage, but the shipper will not enter the home or remove packaging.
Please make sure to measure doorways, stairways, and elevators prior to purchase to make sure that the item being purchased can be delivered into your home or residence. Upon pickup and delivery, Ming’s will not dismantle an item for reassembly. Items that are unable to be delivered for any reason will be returned to Ming’s Zen Gallery, and you will be responsible for all return shipping charges, including shipping insurance.
Local delivery does not include unpacking, inspection, assembly, or installation. For apartment buildings, if the building approves and the size of the item permits, delivery can be made to the lobby. Please make sure you have correct measurements, and the item will fit the desired space in your home.
Ming’s Zen Gallery will be in contact with you prior to delivery to schedule an appropriate delivery time. Signature is required at delivery.
Please contact our Concierge team at firstname.lastname@example.org or (425) 814-0178 to request an address change. Note that we may not be able to accommodate address changes once your order has been processed or shipped. Where changes are possible, additional shipping fees may apply.
Holding Shipments (Requests for Delay of Delivery)
If you wish to delay the delivery of your shipment, please contact our Concierge team at email@example.com or (425) 814-0178 to determine if Ming’s can accommodate your request. Storage fees may apply.
Items ordered together may not arrive together.
Track an Order
You will receive a shipping notification via email upon shipment of all or part of your order. Additional shipping updates may be provided by email.
Last updated: July 1st, 2021
RETURN & EXCHANGE POLICY
MING’S ZEN GALLERY - RETURN POLICY
Most of our items are one-of-a-kind antiques/vintage pieces and as such all sales are final and ineligible for return or exchange. If an item is final sale, that information will be included in the "Details" section on the product page. Most antiques and pieces of fine jewelry are listed as final sale, so please refer to the product details for information on eligibility for return.
For items that are eligible for returns, buyers have two calendar days from the date of delivery (excluding weekends and U.S. federal holidays) to inspect the object and contact our Concierge team at firstname.lastname@example.org or (425) 814-0178 to request a Return Authorization.
When contacting us to initiate a return, please include:
• The reason for the return
• Your order number (find this in your order confirmation email)
• Your phone number
• If the item arrived damaged, photos of the damaged item and packaging. Send a close-up photo of the area(s) of concern, and photos of the item as a whole. Photos are required to file a claim for damaged property.
Once we review your return request, we will send you an email with further instructions.
Each returned item must be received in the condition it was in when shipped. Note that all returns will be inspected upon receipt for authenticity and condition. We reserve the right to decline any return or deduct from amounts refundable for any damage to property.
A refund of the purchase price paid, less any charges for which the buyer is responsible, will be processed upon confirmation that the item has been returned to Ming’s Zen Gallery. Refunded amounts will be credited to the payment method used to purchase the relevant item.
We are unable to honor a request for return that is received more than two calendar days (excluding weekends and U.S. federal holidays) after delivery.
Note that when returning an item, you will be solely responsible for any return shipping costs, including any taxes or custom duties. Please contact our Concierge team at email@example.com or (425) 814-0178 with any questions regarding the status of your return.
Inspecting an Object
Upon delivery of your order, request the shipping carrier's paperwork, and keep all packaging and shipping documents for your records. Note any condition issues, discrepancies, or damage. Take close-up photos and images of the entire item.
Item Issue or Shipping Damage
In the unlikely event that you receive a damaged item, contact our Concierge team at firstname.lastname@example.org or (425) 814-0178. We will work with you and the seller to reach a satisfactory solution.